Refund Policy

1. Summary

• The free trial lasts 7 days and costs nothing. Cancel before it ends and you are never charged.
• After that, you can ask for a full refund within 14 days of any payment, for any reason.
• You can cancel at any time. You keep access until the end of the period you have paid for.
• Your statutory consumer rights always apply and are never reduced by this policy.

2. Free trial

New subscribers can try the Individual plan free for 7 days. You must enter a payment method to start the trial, but nothing is charged during it. If you cancel before the trial ends, no payment is taken. If you do not cancel, the trial converts to a paid subscription and the plan price shown at checkout is charged when the trial ends.

To cancel during the trial use “Manage subscription” in Centraflow AI or the link in your Paddle confirmation email.

3. 14-day refund guarantee

If you are not satisfied, you can request a full refund within 14 days of any charge to your payment method, including the first payment after your trial and any renewal. When a refund is issued, access to paid features ends.

We may decline a refund where there is evidence of fraud, abuse or repeated refund-and-resubscribe behaviour, or where the request is made after the 14-day window and no statutory right applies.

4. Your statutory rights

Consumers in the EU, EEA, Switzerland and the UK have a statutory 14-day right to withdraw from the purchase of digital services. Other countries, including Canada, Singapore, South Korea, Brazil, China, Turkey and Israel, give their own cooling-off rights. Where local law gives you more than this policy, the more favourable right applies. Country-specific rules are set out in the Paddle Refund Policy, which forms part of your purchase.

This policy does not affect your rights if the service is not as described, is faulty or is not fit for purpose. If you have a persistent technical problem, contact us first at omar@centraflow.tech so we can fix it or refund you.

5. How to request a refund or cancel

• Cancel: use “Manage subscription” in Centraflow AI, or the “Manage subscription” link in your Paddle confirmation email, then choose “Cancel subscription”. Cancellation takes effect at the end of the current billing period and stops any further payments.
• Refund or withdrawal: open the Paddle customer portal from the same link in your confirmation email, or go to paddle.net and choose “Request refund”. EU consumers can also use the withdrawal button shown in the portal during the 14-day period.
• Or email us at omar@centraflow.tech from the address on your account and we will help.

6. How refunds are paid

Paddle.com is our Merchant of Record and issues refunds. Approved refunds go back to the original payment method where possible and are normally processed within 14 days of approval. Your bank or card issuer may take additional time to show the credit. Taxes charged on the transaction are refunded with it.

Subscription payments are charged in the currency and amount shown at checkout; exchange-rate differences that your bank applies are outside our control.

7. Chargebacks

Please contact us or Paddle before disputing a charge with your bank; it is usually faster. If a chargeback is raised, access may be paused while the dispute is reviewed.

8. Contact

Centraflow Pvt Ltd, R-1,2, Lehtrar Road, Khanna Dak, Islamabad, Pakistan. Email: omar@centraflow.tech. See also our Terms of Service and Privacy Policy.